By team
Where the cost sits, team by team
Onboarding
KYC and account opening · 15 engineers
against $83,787 average of the prior 3 months
$73,745
$4,916 per engineer in Oct
What is driving it
Measured against the departmental position
- 34%
Refinement quality
of items entered development without agreed acceptance criteria
- 2.4
WIP per engineer
against a departmental average of 1.9
- 70 days
Rework
spent redoing work already called done
- 11 days
Median cycle time
against 9 days across the department
Most expensive items in Onboarding
Open one to see its arithmetic
| Item | Cost | |||
|---|---|---|---|---|
Vulnerable customer flagging ONB-6858·Compliance· no acceptance criteria | 18d | +9d | 1.1d | $2,890 |
Apple Pay provisioning (phase 2) ONB-6504·Feature· no acceptance criteria | 26d | +17d | - | $2,720 |
Instant card freeze (partner feed) ONB-6710·Feature· no acceptance criteria | 25d | +16d | 0.6d | $2,504 |
Sanctions list refresh cadence (retail book) ONB-6761·Compliance | 20d | +11d | - | $2,398 |
Sanctions list refresh cadence ONB-6519·Compliance | 20d | +11d | - | $2,266 |
82 items completed in Onboarding in October 2026. The five above account for 17.3% of its cost of delay.