By team
Where the cost sits, team by team
Lending
Origination and servicing · 16 engineers
against $62,710 average of the prior 3 months
$51,709
$3,232 per engineer in Oct
What is driving it
Measured against the departmental position
- 22%
Refinement quality
of items entered development without agreed acceptance criteria
- 1.8
WIP per engineer
against a departmental average of 1.9
- 52 days
Rework
spent redoing work already called done
- 9 days
Median cycle time
against 9 days across the department
Most expensive items in Lending
Open one to see its arithmetic
| Item | Cost | |||
|---|---|---|---|---|
Complaints root cause reporting (mobile channel) LEN-6843·Compliance· no acceptance criteria | 26d | +17d | - | $4,165 |
Consumer duty outcome reporting LEN-6534·Compliance· no acceptance criteria | 26d | +17d | - | $2,822 |
Consumer duty outcome reporting LEN-6520·Compliance· no acceptance criteria | 22d | +13d | - | $2,568 |
Statement PDF missing last page LEN-6837·Defect | 7d | - | 4.5d | $2,340 |
Standing order skips month end (EU entity) LEN-6602·Defect | 4d | - | 4.2d | $2,184 |
80 items completed in Lending in October 2026. The five above account for 27.2% of its cost of delay.