By team
Where the cost sits, team by team
Onboarding
KYC and account opening · 15 engineers
against $80,471 average of the prior 3 months
$100,341
$6,689 per engineer in Aug
What is driving it
Measured against the departmental position
- 34%
Refinement quality
of items entered development without agreed acceptance criteria
- 2.4
WIP per engineer
against a departmental average of 1.9
- 36 days
Rework
spent redoing work already called done
- 18 days
Median cycle time
against 9 days across the department
Most expensive items in Onboarding
Open one to see its arithmetic
| Item | Cost | |||
|---|---|---|---|---|
Strong customer authentication step-up ONB-5750·Compliance· no acceptance criteria | 39d | +30d | - | $5,205 |
Complaints root cause reporting (legacy core) ONB-5536·Compliance· no acceptance criteria | 31d | +22d | - | $5,148 |
PSD2 consent renewal journey (mobile channel) ONB-5747·Compliance | 28d | +19d | - | $4,418 |
Vulnerable customer flagging ONB-5615·Compliance | 33d | +24d | - | $3,696 |
Third party supplier register (retail book) ONB-5723·Compliance | 31d | +22d | - | $3,608 |
71 items completed in Onboarding in August 2026. The five above account for 22% of its cost of delay.