By team
Where the cost sits, team by team
Lending
Origination and servicing · 16 engineers
against $69,565 average of the prior 3 months
$99,507
$6,219 per engineer in Aug
What is driving it
Measured against the departmental position
- 22%
Refinement quality
of items entered development without agreed acceptance criteria
- 1.8
WIP per engineer
against a departmental average of 1.9
- 66 days
Rework
spent redoing work already called done
- 14 days
Median cycle time
against 9 days across the department
Most expensive items in Lending
Open one to see its arithmetic
| Item | Cost | |||
|---|---|---|---|---|
Complaints root cause reporting (EU entity) LEN-5724·Compliance | 26d | +17d | - | $3,868 |
Interest accrual off by a day (wave 1) LEN-5735·Defect· no acceptance criteria | 24d | +15d | 3.4d | $3,336 |
Third party supplier register (EU entity) LEN-5620·Compliance | 24d | +15d | - | $3,323 |
Standing order amendments in app (retail book) LEN-5712·Feature· no acceptance criteria | 29d | +20d | 2.6d | $3,252 |
Instant card freeze (batch path) LEN-5679·Feature· no acceptance criteria | 28d | +19d | 1.9d | $3,059 |
82 items completed in Lending in August 2026. The five above account for 16.9% of its cost of delay.