By team
Where the cost sits, team by team
Onboarding
KYC and account opening · 15 engineers
against $87,609 average of the prior 2 months
$66,193
$4,413 per engineer in Jul
What is driving it
Measured against the departmental position
- 34%
Refinement quality
of items entered development without agreed acceptance criteria
- 2.4
WIP per engineer
against a departmental average of 1.9
- 38 days
Rework
spent redoing work already called done
- 14 days
Median cycle time
against 9 days across the department
Most expensive items in Onboarding
Open one to see its arithmetic
| Item | Cost | |||
|---|---|---|---|---|
Complaints root cause reporting (branch channel) ONB-5240·Compliance· no acceptance criteria | 44d | +35d | 2.1d | $9,772 |
Third party supplier register ONB-5179·Compliance· no acceptance criteria | 32d | +23d | 2.3d | $6,590 |
Sanctions list refresh cadence (retail book) ONB-5093·Compliance | 23d | +14d | - | $3,619 |
Shared account permissions (back book) ONB-5036·Feature· no acceptance criteria | 27d | +18d | - | $2,853 |
KYC document upload rejects PDFs ONB-5373·Defect· no acceptance criteria | 18d | +9d | 3.4d | $2,785 |
51 items completed in Onboarding in July 2026. The five above account for 38.7% of its cost of delay.